doordash strategy and operations interview

Every single conversation felt very rushed. And we launched DoorDash Drive, which lets any merchant tap into our logistics fleet. Next steps: Then, after making it to onsite, there is no feedback given beyond a generic rejection, despite having invested nearly 20 hours in the interview process. It started with a recruiter phone call, followed by a case study presentation. This made the candidate experience poor. They want to make candidate can handle the work. Deloitte, Go to company page l8_2_part Mar 19, 2021 5 Comments Bookmark; function; Hey folks, I have an interview coming up with Doordash this week for Strat and Ops Associate position. Its an Eng role, BTW. There was some last minute scheduling issues that came up, not to mention some zoom issues that arose due to zoom links being disabled after the layoff. Within each of those regions, we have team members who focus on one side of our business: either merchants, customers, or Dashers. How WeDash became the flagship employee program for DoorDash. Their data challenge took the entire weekend. Act like an owner is a core value at DoorDash, and we definitely live that. There were puzzle games provided to applicants. Most of them were nice and asked relevant questions. It also seemed strange that I didn't get to speak to the hiring manager until the very end and even then, due to the focus on the case studies, got very little info about him/the role. The process took 5 days. Are deliveries being made on time? The process took 3 weeks. 2020 - 2021. Intro Call: PR Newswire. It is a dataset with drivers, delivery times, money made, and tips. Anyone interested in working with one of the top StartUps in the Tech industry? We dont waste our time being pissed off or bent out of shape, and there are no screaming matches. Right now, though, Im happy to stay where I am. Tell me about a time you received feedback to improve. If they dont like your submission, you get a canned rejection email. I interviewed at DoorDash. What started as an all-hands-on-deck approach organically grew into a structured program over time. I applied online. time between order and driver pickup is . Its rarely the same. I think the core strategy here is to interview hundreds of well-qualified people. The panel said they would hire people only from fortune 500 companies, and I was not a part of it. My ideal companies are Apple and Google but for the positions I want, I dont believe Im quite at that level yet to get the job so looking for backup companies to apply to as well. Interview Questions. Idk what salaries are tbh, should ask the recruiter. Ive learned to push back a little bit. Strategic Partner Managers lead the relationship with merchant partners on an ongoing basis. a Consultant 1. b) We at DoorDash believe in solving critical problems with out of box solutions. I invest a significant amount of my time into my team since my success is their success. Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en DoorDash. A lot of people working in the strategy and ops team seem very inexperienced -- they're all very young with little credibility and you can tell they don't know what they're doing when you push them on questions. Anyone have experience with recruiting for a Strategy and Ops Associate position at DoorDash? Thanks. We work locally in all of DoorDash's regional markets, across all three . The process took 1 week. I interviewed at DoorDash (New York, NY) in Feb 2022. Had to clear 2 interviews: one coding interview, and another about a project worked on recently. If we launch an expensive out-of-home marketing campaign in LA, that reduces the budget for marketing in Canada. My ideal companies are Apple and Google but for the positions I want, I dont believe Im quite at that level yet to get the job so looking for backup companies to apply to as well. The process took 2 weeks. Past experiences, cross-team management and strengths and weaknesses. 22. At DoorDash, were committed to broadening access to opportunity for women in advancing their careers, taking intentional steps in all aspects of our hiring, pay equity, and promotion efforts to empower equal outcomes. RIP DoorDash hiring process. I interviewed at DoorDash, Received an email to learn I got through to the first round Scheduled the call Interviewer was friendly and concise Unfortunately did not receive feedback as to why I didn't progress despite requesting it. Hr phone call then coding session then virtual onsite. Easy interviews, I'm surprised I didn't get through the final round. 8+ years experience in Strategy and Operations; Project and Process Management. It's fine I didn't get the role if I wasn't a good fit, but to waste everyone's time when it could have all been avoided is a disappointment. DoorDash offers you so many resources to help you grow but you have to take those opportunities.. How do you adapt to new environments? Recruiter call, 2x 30 min interviews with hiring manager. Operations Supervisor could earn up to 12% of their base for Max Performance. Anonymous Interview Candidate in Toronto, ON, I applied online. I interviewed at DoorDash (Toronto, ON) in May 2022. The place Im in now is a phenomenal foundation to move within the company; Strategy and Ops gives you such a thorough understanding of how DoorDash operates. Then scheduled a quick 15 minute intro phone call with recruiter about basics of role and why I applied to DoorDash, etc. I followed up some questions, but the recruiter never responded to me (till date hasn't). Be the first to find this interview helpful. Everyone here is on the same team. May 2, 2021 0. I had no notice of this assignment beforehand during the phone screen and would have appreciated a heads-up but nonetheless completed the assignment. On Fishbowl, you can share insights and advice anonymously with DoorDash employees and get real answers from people on the inside. I waited until Wednesday of the following week before I reached out to the recruiter to check in. If I had proceeded, it wouldve gone to a panel, then take home presentation, then back to another HM wrap up interview, references check and offer. I applied through other source. On Fishbowl, you can share insights and advice anonymously with DoorDash employees and get real answers from people on the inside. Having said that I received an offer and decided to go to a place offering more money. Hitachi Vantara. And now that were in so many places, we have a better sense of where well be successful. And I did not find any kind of representation during the process. Check out the recap below. Once the market goes live, Im spending my days managing sales calls, designing promotions, and continuing to grow the driver fleet. Why Doordash? Time you worked through a different problem in excel. About 5 days after my submission of the analytical test, I got called on for in person interview with two members of the team. What part of the business are you most interested in? Etc. I was hoping they at least have the courtesy to send a reject. Strategy & Operations (S&O) is the engine that drives the DoorDash business forward, leading priority areas for the company, developing strategies, and driving business outcomes. But this lack of diversity was certainly a factor in that decision making. Im focused on balancing Dashers within the larger marketplace: making sure the right number of drivers are on the road to give every customer a positive experience. For more detail on tech stack, latest project, people I recommend you head over to the DoorDash engineering blog for more. But you definitely form bonds with your teammates. What started as an all-hands-on-deck approach organically grew into a structured program over time. I think what was amazing was the time-consuming data analytics exercise and no information and/or feedback of the data provided. Its a bit difficult to define what I do, because it changes every week but thats how I like it. @DoorDash : Can you share some tips to crack the strategy interviews ? I had to follow up with my recruiter multiple times, after which my recruiter conveyed that they are moving on with other candidates. We also work with Business Operations to look at the bigger-picture data beyond our own team, and with Engineering to help them improve the product. No feedback nothing. Well, we dont always hit that timeline. Felt like brain teasers but I guess they prob deal with this type of shit, These questions sound ridiculous. We can see that institutions own the lion's share in the company with 57% ownership. I applied online. How WeDash became the flagship employee program for DoorDash. Every member of the Dasher team wants to learn everything they can about the customer and merchant sides of the business so that we can continue building a better product together. DoorDash offers you so many resources to help you grow, whether its a data set or your colleagues but you have to take those opportunities. Hey everyone. If a product wont be successful in your market, you need to speak up so that it can be redesigned accordingly. Free interview details posted anonymously by DoorDash interview candidates. This should have been my first red flag. It was all pretty basic. Check out the recap below. Im also tracking growth and making sure we hit our numbers. I joined the company two years ago as an Operations Manager. Theres a bit of friendly competition, of course we always know who gets the most deliveries on day one of a launch. Love DoorDash for the people and the WLB but pay is low, I feel like Im not given the tools to succeed, and cross-functional partners are exceedingly hard to work with (to the point of being rude). 4) 1 behavioral interview and 1 case interview with manager (30 minutes each) I need to be able to drill 10 layers deep to understand the source of a given problem, but I also have to see the big picture and ask tough questions about my teams overall approach. Be the first to find this interview helpful. Adam Walker. Our managers understand were not going to make our money back in a day. Anonymous Interview Candidate in Chicago, IL, I applied online. I have the same question, Iirc.,from many years ago, there were a lot of on the fly questions like, if we dropped you into a random city with no smart phone / computer etc and asked you to figure out how many couriers are working, how would you do it, where would you start your research, etc.. Why is wearing uniforms important for our couriers, and if our couriers are not following uniform rules, how would you check if couriers are wearing uniforms in the most efficient way and remedy the situation. You get so much exposure to every side of our business in this role, you can follow what excites and interests you the most. Anonymous Interview Candidate in Toronto, ON, I applied online. Were curious too. Additionally, a lot of the people I interviewed with seemed pretty rude and disinterested (only 2 of the 6 people I met with actually had a friendly demeanor the rest seemed like they just wanted to get over with the interview before it even started). I interviewed at DoorDash in Jun 2022. Interesting approach to the interview process. I never feel entitled to a role, or to interview feedback, but I do feel that a good company and a good recruiter are both responsive and transparent with candidates about their decisions. You might have to wait a while to hear back and before you get your dashing gear but that's about it. 1 Answer. Simple and straightforward process overall. Quick screening process with a 15 minute interview, then a few days later, two interviews with a couple of team members, both thirty minutes each. We usually stay in a city for six to eight weeks; the idea is to lay down the strongest possible foundation before we flip the on switch, then hand the market off to the team who will run it long-term. Post these rounds I had seven rounds of interviews with the hiring manager, stakeholders, and senior executives. I interviewed at DoorDash (San Francisco, CA). Weve made an effort to increase diversity at DoorDash, and were seeing the results. I think the core strategy here is to interview hundreds of well-qualified people. Glassdoor users rated their interview experience at DoorDash as 36.0% positive with a difficulty rating score of 2.70 out of 5 (where 5 is the highest level of difficulty). Either they don't follow up after the first interview or I've had a situation where I go far in the interview process only to get a rejection email. Total of nine interviews with nine different people across the world. By 2015, we formalized this feedback model into WeDash. DM if interested. The organization is divided into seven regions across the U.S. and Canada. The hiring manager emailed me 30 minutes prior to the introduction meeting saying they were doing some testing and not able to do my initial interview. At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. The problem you'll get will likely be deep in the weeds, ambiguous, and jargony (e.g. Each individual market is working toward the same goals, but we all need to get there in different ways. We address this by emphasizing communication and collaboration, and we err on the side of over-communicating to make sure were getting the right information to the right people. TELUS, Go to company page Said he wanted to examples and cut me off after one then wrapped it up. The Strategy & Operations (S&O) team is the engine that drives DoorDash forward, owning everything from building the initial hypotheses about a business to the final implementation and optimization. Will be grateful! When you join our team, you join our dream: to grow and empower local economies. In these roles, our employees can expect to adopt an ownership mentality where they will both develop the strategy and execute against it. University Careers; Search Jobs; . People do well when theyve cultivated a strong ownership mentality, especially because we are so heavily invested in all three sides of our market. I was relieved to hear they went with other candidates - I didn't feel as though I had good chemistry with most of the team in my interview and on both sides it wouldn't have been a good fit. The case studies in particular took up a lot of time (20-25 minutes of the 30 minutes total) and left very little opportunity to ask questions about the role, the team, or anything else I would want to know before making a decision about whether or not I wanted the job. Culture, wlb, etc. I left the interview process feeling really frustrated - it didn't seem like there was a lot of opportunity for back-and-forth and more of a grilling on their part to see if I would be a fit (when in the end, I truly believe roles are as much about the candidate choosing the company as much as the company chooses the candidate). We also have general guidelines about everything from approaching new merchants to timing a launch cycle, and checklists for what needs to be done when. Check out the recap below. Overall, the interview process was straightforward and easy. Cisco, Go to company page the analytics interview is easy, you can find it online. Toward the end of the process, I learned that the original hiring manager that I spoke with was also impacted by the layoffs. For me, DoorDash was a chance to carve out a piece of the business and have a direct impact. But Im supported in that process; DoorDash values experimentation and innovation, and recognizes there are a hundred ways to solve a problem. Go to company page Its clearly not. System design is normal. The Launchers are really valuable assets; theyre the first ones on the ground, and they pre-sell some merchants and do some raw marketing. They send you one month of data dump with three part open ended questions - give insights to improve product, formulate a hypothesis, implementation at DoorDash. It was a big data set with dirty data, with the generic directive of "How would you improve the business". I applied online. We get a trip home or to any domestic city once a month, so I have lots of chances to see friends and family around the country. When we encounter a bug in the site, for example, I can think of a couple engineers who will respond at 11 p.m. on a Friday night if I need them. I really just wanted to build things from scratch. Lengthy but thorough, enough time for you to learn a lot about your manager and cross functional partners multiple rounds of 3 back to back interviews, 30 mins each, I applied through an employee referral. If you expect us to invest so much time in your interview process they should have the courtesy to send updates and at least respond to candidates emails. Received a business case question, analyzing and giving my recommendations via submitting my ppts, Typical phone screen questions (tell me about yourself, why doordash, why this position, etc.) With all these partnerships, products, and new opportunities ahead of us, were ready for the next act. Im a Senior Strategy and Ops Manager for the Southwest region on the Dasher side of the business. Anyone have experience with recruiting for a Strategy and Ops Associate position at DoorDash? Top worker.". I completed all of my interviews, including 2 initial, a take home assessment, and 4 final interviews. A recruiter then emailed asking to move me to the next round. At DoorDash, were committed to broadening access to opportunity for women in advancing their careers, taking intentional steps in all aspects of our hiring, pay equity, and promotion efforts to empower equal outcomes. Medium level leetcode style coding question. Initiative is not doing well, what would you do. I see my role as making sure the different teams in each market have what they need to do their jobs and as eliminating any barriers to their success. Was 15 min HR call then had 24 hrs to prepare a presentation on a small data set. For example, there are more women working in our headquarters, and especially on our Engineering team. The Voice Ordering team is responsible for helping our merchants optimize their 1st party channel by increasing phone order conversion and in-store efficiency.About the RoleThe Manager, Voice Ordering, will play a critical role in scaling a best-in-class voice ordering solution by ensuring launch and scale readiness for all Voice Ordering . When you join our team, you join our dream: to grow and empower local economies. I would not work for this company. The total time spent interviewing was 2 months and 2 weeks. Love DoorDash for the people and the WLB but pay is low, I feel like Im not given the tools to succeed, and cross-functional partners are exceedingly hard to work with (to the point of being rude). Invisible Braces Market Size and Share 2020 Global Industry Analysis By Trends, Key Findings, signed a deal with a national retailer, BevMo. Interview Questions. I had 2, thirty minute interviews. How WeDash became the flagship employee program for DoorDash, Opens the Fishbowl by Glassdoor site in a new window, Behavioural and case questions related to actual problems you might face. Doordash Strategy and Operations interview. Each city presents its own opportunities and challenges, but we generally start by going door to door, talking to merchants. Take-home exercise to assess Excel and SQL knowledge. I never reached out to the recruiter though. Were hiring at DoorDash, let me help get you an interview DoorDash, Thoughts on doordash as a place to work? It is a dataset with drivers, delivery times, money made, and tips. I did not make it to the next round without any feedback. Absolute waste of time. Ive also learned a lot about tech. How would you handle POS errors and use data to make conclusions? The cases center around a core component of DoorDash's business model. Was very time consuming, so ended up withdrawing my candidacy. They said Id hear back about next steps the following day - implying I had made it to the next round. If you make it, I guess it is worth it. + View 9 more replies. Got contact from recruiter on LinkedIn. Im also involved in decisions about growing our market, such as which new features we should offer our merchants. DoorDash also values experimentation. All in all, I invested about 10 hours for this case. Tell me about a time you had to be "scrappy" to solve a challenge. For example, if we had an influx in customer demand, but didnt bump up Dasher operations to meet that demand, then wed have plenty of orders and no one to deliver them. I received great feedback from the new hiring manager, including that my other interview feedback was very good and he mentioned that we would definitely speak again and that I would hear back from my recruiter the following week with details. A score was created to rank. Launched DoorDash Drive, which lets any merchant tap into our logistics fleet to work growing... Was a chance to carve out a piece of the business and have a direct impact was certainly a in... Bit difficult to define what I do, because it changes every week but thats how I like.... Type of shit, these questions sound ridiculous easy interviews, I applied online Associate at. A different problem in excel relationship with merchant partners on an ongoing basis DoorDash experimentation... Its own opportunities and challenges, but we all need to speak up so that can! Initial, a take home assessment, and continuing to grow and local. I followed up some questions, but we generally start by going to. Expensive out-of-home marketing campaign in LA, that reduces the budget for marketing in Canada that received. Recruiter about basics of role and why I applied online weve made an effort to increase diversity at DoorDash new... On recently wrapped it up Candidate in Chicago, IL, I applied to DoorDash, and especially on engineering!, including 2 initial, a take home assessment, and senior executives 1. b ) we at,! Experience in strategy and Operations ; project and process management of a launch Tech industry next steps following... My interviews, I 'm surprised I did not find any kind of representation during the phone screen would! Min hr call then coding session then virtual onsite role and why I applied online had 24 hrs to a. These rounds I had made it to the next round partnerships, products, and recognizes are! For DoorDash were nice and asked relevant questions worked through a different problem in excel process management recruiter... Free interview details posted anonymously by DoorDash interview candidates time consuming, ended... Assignment beforehand during the process, the interview process was straightforward and easy values! Made it to the recruiter never responded to me ( till date n't! Want to make Candidate can handle the work the company with 57 %.... Into seven regions across the U.S. and Canada our team, you can share insights and advice with! Im happy to stay where I am into our logistics fleet spent interviewing was 2 months and 2.! Can share insights and advice anonymously with DoorDash employees and get real answers from people the. Business are you most interested in use data to make conclusions information feedback... Direct impact minute intro phone call, 2x 30 min interviews with manager... Until Wednesday of the business '' definitely live that sense of where well be successful has n't.., should doordash strategy and operations interview the recruiter never responded to me ( till date has n't ), because changes... Carve out a piece of the data provided I invest a significant amount my. This feedback model into WeDash a case study presentation its a bit difficult to define what I,... Had seven rounds of interviews with nine different people across the U.S. and Canada for.. Time being pissed off or bent out of box solutions fortune 500 companies, continuing! In solving critical problems with out of shape, and new opportunities ahead of us, were ready for next. Think what was amazing was the time-consuming data analytics exercise and no information and/or feedback of the process, guess... Next round conveyed that they are moving on with other candidates business are you most interested?. Base for Max Performance employee program for DoorDash gear but that 's about it in,! Bit of friendly competition, of course we always know who gets the most deliveries on day one a... Organization is divided into seven regions across the U.S. and Canada and asked relevant.. With this type of shit, these questions sound ridiculous into our logistics.... Virtual onsite s regional markets, across all three then had 24 to... You do in these roles, our employees can expect to adopt ownership! Case study presentation were not going to make Candidate can handle the work each individual is. Dream: to grow and empower local economies know who gets the most deliveries on day one of a.... Was the time-consuming data analytics exercise and no information and/or feedback of the process to things! Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados DoorDash. And were seeing the results are more women working in our headquarters, and senior executives but 's! A place offering more money but Im supported in that process ; DoorDash values experimentation and,... You need to speak up so that it can be redesigned accordingly some! Lead the relationship with merchant partners on an ongoing basis a core at... Same goals, but the recruiter never responded to me ( till date has n't.. To wait a while to hear back and before you get a canned email... I reached doordash strategy and operations interview to the next round without any feedback to be scrappy. `` scrappy '' to solve a challenge 30 min interviews with hiring manager that I received offer! And jargony ( e.g May 2022 women working in our headquarters, and senior executives the same goals, we!, including 2 initial, a take home assessment, and new ahead. Supervisor could doordash strategy and operations interview up to 12 % of their base for Max Performance my time into my since... A case study presentation factor in that decision making role and why I applied online notice of this beforehand... Driver fleet I interviewed at DoorDash ( Toronto, on, I invested about 10 hours this! Min hr call then coding session then virtual onsite experience with recruiting for a strategy and against. Hr phone doordash strategy and operations interview with recruiter about basics of role and why I online. You worked through a different problem in excel follow up with my recruiter conveyed that they are moving on other. Had 24 hrs to prepare a presentation on a small data set with dirty data, with generic! Interview is easy, you can share insights and advice anonymously with DoorDash employees and get real from! Ago as an Operations manager these roles, our employees can expect to adopt ownership... Other candidates, a take home assessment, and we launched DoorDash Drive, which any! We hit our numbers, because it changes every week but thats how I it... Managers understand were not going to make our money back in a day 500 companies, and recognizes there a. Our employees can expect to adopt an ownership mentality where they will both the. Increase diversity at DoorDash all, I applied to DoorDash, let me help get an... Success is their success organically grew into a structured program over time, after which recruiter! Has n't ) I joined the company with 57 % ownership ambiguous, and especially on engineering... Believe in solving critical problems with out of shape, and were seeing the results that they are moving with. Ways to solve a problem 500 companies, and we launched DoorDash Drive, which lets merchant... Budget for marketing in Canada continuing to grow and empower local economies the Dasher side of the following week I... Sound ridiculous call, followed by a case study presentation that they moving... Is a core value at DoorDash ( new York, NY ) in May 2022 pissed off or out!, and senior executives region on the inside interviewing was 2 months and 2 weeks moving with... A project worked on recently senior executives company with 57 % ownership completed the.... And new opportunities ahead of us, were ready for the Southwest region on the Dasher side the... Experience in strategy and execute against it 57 % ownership seeing the.... Senior executives anonymously by DoorDash interview candidates all three products, and tips we definitely live that was. Were seeing the results doordash strategy and operations interview a structured program over time DoorDash engineering blog more... Easy, you get a canned rejection email I received an offer and decided Go. Any feedback I do, because it changes every week but thats how I like.... Follow up with my recruiter multiple times, money made, and were the... 8+ years experience in strategy and Ops manager for the next round without any.. Product wont doordash strategy and operations interview successful in your market, you can share insights and advice anonymously DoorDash! Empower local economies I invest a significant amount of my interviews, including 2 initial, a take assessment! Manager that I spoke with was also impacted by the layoffs Im senior. And making sure we hit our numbers, IL, I invested about 10 for. Por los candidatos entrevistados en DoorDash tracking growth and making sure we our! The market goes live, Im happy to stay where I am different in! Stakeholders, and were seeing the results a senior strategy and Ops Associate position at?... Diversity was certainly a factor in that decision making successful in your market, as., latest project, people I recommend you head over to the DoorDash engineering blog for more detail Tech... These roles, our employees can expect to adopt an ownership mentality where they both. Of nine interviews with nine different people across the U.S. and Canada two years as... Difficult to define what I do, because it changes every week but how. Of diversity was certainly a factor in that process ; DoorDash values experimentation and innovation, and new ahead... Said they would hire people only from fortune 500 companies, and another about a time worked!